If you placed an order without creating a customer account (you have not set a password) , you have the option of creating a customer account in order to track your order history and benefit from the loyalty program.

To do this you must create a customer account ("New customer" tab) on this page with the email address used when ordering.

After completing the information, you will receive an email to activate your account (remember the password chosen when registering ).

If you have placed at least one order since January 1, 2021, your customer account has been retained.

To activate your account, you must "recreate" a customer account, with the same email address as your old customer account, in order to retrieve your order history and your loyalty points or discounts.

To do this you must create a customer account ("New customer" tab) on this page with the historical email address.

After completing the information, you will receive an email to activate your account (keep in mind the password chosen when re-registering ).

We have done our best to keep your order history but it is possible that it is not reported on some accounts. Do not hesitate to contact us if you encounter any problems or if you would like us to send you your order history (in PDF format): access the form.

If you already have a customer account on our site and you have forgotten your password, you can reset it. To do this, you must click on “Forgot password” under the “Log in” window on this page.

You can modify your address book on your customer account by clicking on “My addresses”.

If you wish to modify information linked to your customer account: email or information about your company, we invite you to contact us.

The professional discount is reserved for leather working professionals. It allows you to benefit from a 10% discount on all orders. To benefit from this discount, you must make a request to customer service via the form (link below).

Customer service will get back to you as soon as your data has been verified. A promotional code will be sent to you. It must be completed with each order in which case you will not benefit from a discount (non-retroactive).

The professional customer renounces the loyalty program when requesting a transfer (no refund will be made). Non-refundable if an order is forgotten.

To find out more, go to this page.

You are a foreign customer (your activity is not in France) and you have an intra-community VAT number? You can therefore be exempt from VAT. This is not done "automatically" on our site (we have to intervene on your account). To make the request, please contact us.

Yes, your basket is saved on mobile and computer from the moment you are connected to your customer account.

If you are not logged in, your cart will not be saved. A pop-up with several choices will be visible when you log in to your customer account if you have items in your basket (find out if you want to combine your current basket with the saved one) .

There is no time limit for saving your cart.

For very long shopping lists, we advise you to add the items to your favorites.

If you want to receive our news, our tips, our latest tutorials… just sign up at the bottom of this page. Be careful, our newsletters can end up in your spam, remember to add us to your contacts!

If you no longer wish to receive our newsletters, you can click on the "Unsubscribe" link at the bottom of the last newsletter received.

To stop receiving our text messages, reply "STOP" to the number indicated in the last message received.

To consult our privacy policy on your personal data, go to this page.

In order to delete your customer account and all data associated with it, you can write to us here.

Once your order has been validated, we can no longer modify its content or information relating to it, so remember to check your personal information and the contents of your basket before validating your order.

Cancellation is unfortunately not possible, unless the order is not prepared or shipped. On the other hand, in accordance with Châtel law, you have the possibility of refusing your package upon delivery (by not collecting it at a relay point or by refusing delivery when the delivery person passes).

Your package will then be returned to us, we will reimburse (except shipping costs) for the order, once the package has been processed by our teams.

We apologize for this inconvenience and invite you to contact our customer service, indicating your order number. I contact customer service.

You can download your invoice in your customer area in the “My orders” section. We do not slip invoices into packages and they are not sent by email.

If you are unable to download your invoice, do not hesitate to contact us.

For information, we no longer put paper in packages. The summary of your orders can be found in the "My Account" section or in your mailbox.

For security reasons, we cannot take your orders by phone or email. We are not able to ask you for sensitive information such as your bank details.

Otherwise we have a physical store in Loire-Atlantique (in Campbon). Learn more

We undertake to ship your order within 24 hours to 48 hours on working days following validation and payment of your order .

Examples:
- if you place your order on Tuesday, it will be shipped on Thursday at the latest.
- if you place your order on Friday, it will be shipped on Tuesday at the latest

We offer 4 different carriers:

• Colissimo to your home in 48 hours (with or without signature)
• Mondial Relay at collection point and at home (in certain countries) in 3 to 5 days
• DPD Predict (at home with appointment) and at a Pickup relay point in 48 hours
• Chronopost the next day at 1 p.m. at home or at a collection point

More information here

We can deliver worldwide (except UK since Brexit), do not hesitate to contact us if your country is not available for delivery.

You can estimate shipping costs based on the weight of your order in the shopping cart.

Tracking of your package is available directly in your customer account in the "My orders" section (click on the "Track the package" link) or on this page.

The carrier you selected will also send you tracking information. These emails may be hiding in your junk mail (spam),
be sure to check it out!

First, check in "My Orders", in your customer account, that the payment was successful and that the order has been shipped. If your order is marked "In Progress", it has not yet been shipped.

The preparation time in our warehouse is 48 working hours, if this time is exceeded, do not hesitate to contact us for more information: Contact us

Orders placed to the European Union are not subject to customs fees, the amount of VAT is already included in the price of the items (unless there is an intra-community VAT number) .

Orders delivered outside the European Union may be subject to customs fees and taxes. These costs are the responsibility of the recipient and may be requested upon delivery of the package.

Do not hesitate to inquire with the authorities of the country of delivery.

You have 14 working days from the receipt of your order at home or its withdrawal from a relay point.

More details in our general conditions of sale.

From the date of receipt of your order, you have a period of fourteen clear days to return an item.

Go to your customer account in the "My orders" tab or on this page to make your return request.

Return costs are your responsibility except in exceptional circumstances: defective product, order error, etc. We leave you the choice of carrier (Colissimo, TNT, UPS, etc.). Be sure to keep your proof of deposit until your reimbursement and do not forget to leave a copy of the invoice or indicate the order number in the package.

As a reminder, items must be returned in perfect condition, with their original labels and packaging. Leather skins must be rolled, not cut and not folded. You have 14 days, upon receipt of your order , to return the item(s) that do not suit you.

The item(s) must be returned, at your expense, to this address only:
LEATHER DECO
ZAC PORTE ESTUAIRE
25, rue de la Liffey
44750 CAMPBON
France

Upon receipt of your return in our warehouse, you will be refunded within 14 working days.

Instructions for making your return request:

1- Click on the following link.

2- Log in to your account, in the "email" field, enter your email address then click on "Continue".

3- Open the email received in your email box (your customer account email) and copy the six-digit verification code received.

4- Enter the six-digit verification code on the site page.

5- Click on the order for which you wish to request the return. Then click on the button at the top right “Request a return”.

6- Select the item(s) you wish to return as well as the quantity to return.

7- Select a reason for return. You can also add a comment if you wish.

8- Click on “Request a return”.

9- Customer service must validate your return before you return the items. If your return request is approved, you will receive an email with shipping instructions (maximum 48 business days after your request). Once the product is returned, you will receive a refund.

Upon receipt of your return in our warehouse, you will be refunded within 14 working days.

The refund will be made in the same way as the method of payment made. Except for bank transfer: reimbursement will be made by check.

Only the price of the article(s) will be reimbursed, the transport costs (delivery and return) remain your responsibility.

It is not possible to exchange an item purchased on our online store. However, you can return it to us (within 14 days after receipt of the order) in order to be reimbursed and order the desired item.

Deco Cuir loyalty program: with each order placed on our site (be careful to be connected to your customer account) you accumulate loyalty points: 1 € spent = 1 point accumulated. Accumulation is not made on the amount of shipping costs or on the purchase of gift cards. The cumulative number of points is rounded to the whole number
closest : €10.30 = 10 points. When you reach 300 points you can unlock a €15 reduction coupon (600 points = €30 / 900 points = €45...) .

This coupon can be used only once and cannot be combined with promotional codes or group discounts (Meisi, Deco Cuir dyes, etc.) . If the amount of your order is less than the amount of the coupon, the difference will not entitle you to a refund. Not valid on shipping costs. Not valid in physical store. We remind you that professionals who benefit from the 10% discount cannot take advantage of the loyalty program (the same for partners and other special accounts). Discount coupon valid for 12 months.

To find out more, go to this page.

You can find the loyalty coupons generated at any time by clicking on “Your rewards” in the loyalty bubble. Be careful to be connected.

More information on this page.

Your loved ones can benefit from a 7€ discount from 39€ of purchases for their first order. And in return you will also benefit from a 7€ discount from 39€ of purchases on one of your orders.

To learn more about the program, visit this page.

You can pay in several installments with Paypal (up to 4 installments without fees up to a limit of €2,000).

Otherwise, we offer, at no additional cost, payment in 3 installments free of charge from €100 of purchases (maximum €2,500) with Scalapay.

In which countries is payment in installments offered?

Scalapay is offered for France, Belgium, Italy, Spain, Portugal, Germany, Austria, Netherlands and Estonia.

To learn more

You can pay for your order with any type of credit card (Visa, Mastercard, Amex, Maestro) or by Paypal.

We also offer the purchase and use of Deco Cuir gift cards (only on our site). To know more

IMPORTANT: if you choose payment by check, note that we only accept bank or postal checks expressed in euros and payable in mainland France only. The products will only be shipped after receipt of the check.

For checks for an amount over 100 euros, we wait 10 working days for confirmation of a cleared check before sending the order.

Order to indicate on the check: "DECO CUIR SARL" and send it to the address: DECO CUIR - ZAC Porte Estuaire - 25 rue de la Liffey - 44750 CAMPBON

Here are our bank details to make the transfer. For fast and efficient processing, please indicate the reference of your order.

Domiciliation: CIC Savenay

IBAN - International Bank Account Identifier:
FR76 3004 7141 6800 0201 1260 291

BIC: CMCIFRPP

Account holder: DECO CUIR

IMPORTANT: The products will only be shipped after receipt of the transfer.
Note that an interbank delay of 2 days is generally observed.

Method of payment for public establishments.

After having made this "quote request in the form of an order" you must send us an e-mail to boutique@decocuir.com accompanied by the signed order form from your administration (this must include the SIRET number, the billing address and delivery address). As soon as we receive it, we will send the order and the invoice.

We offer the purchase of digital gift cards on our site. Click here to see them.

These gift cards are only valid on the Deco Cuir website.

We do not accept holiday vouchers and gift cards from other brands.

The reduction codes must be entered after validation of the basket and the General Conditions of Sale in the “Gift card or promo code” box.

We invite you to consult our general conditions of sale.

If your discount code does not work, we invite you to check that there is no typo.

Be careful, do not go back once the code has been validated, it will be considered used.

Do not hesitate to contact us if you still have a problem.