Terms of Sales | Deco Cuir

Last updated: September 18, 2024
These conditions of sale are subject to change at any time without notice.

1- CONDITIONS OF OUR OFFERS

WELCOME code: this code allows you to benefit from a 5% discount on a first order of an amount greater than €10 including tax (excluding shipping costs). Usage limit: the welcome discount is not valid on the Cricut, the Skimini, the Tandy beveler, the hand cutting press, the Radermecker leather range, Regad products, gift cards, books, DVDs and training courses. Offer cannot be combined with other promotional codes and discounts already applied. Not valid on orders already placed. Forgetting the code will not give rise to a refund.

Customer birthday offer: Offer not valid on the Cricut, Skimini, Tandy beveler, hand-held cutting press, Radermecker leather range, Regad products, gift cards, books, DVDs and training courses. Offer cannot be combined with other promotional codes and discounts already applied. Not valid on orders already placed. Forgetting the code will not give rise to a refund. Not valid at the physical store in Campbon (44).

Professional discount: the professional discount is reserved for leatherworking professionals. It allows you to benefit from a 10% discount on all orders. To benefit from this discount, you must make a request to customer service. The professional customer waives the loyalty program when requesting a transfer (no refund will be made). Non-refundable in the event of forgetting on a placed order.

To learn more about the professional discount

Deco Cuir loyalty program: with each order placed on our site (be sure to be logged in to your customer account) you accumulate loyalty points: €1 spent = 1 point accumulated. The accumulation is not done on the amount of shipping costs or on the purchase of gift cards. The number of points accumulated is rounded to the nearest whole number : €10.30 = 10 points. When you reach 300 points you can unlock a €15 discount coupon (600 points = €30 / 900 points = €45 ...) .

This coupon can be used once and cannot be combined with promotional codes, quantity discounts and group discounts (Meisi, Au Chinois, Lacet en cuir, Angelus, etc.) . If the amount of your order is less than the amount of the coupon, the difference will not entitle you to a refund. Not valid on shipping costs. Not valid in the physical store. We remind you that professionals who benefit from the 10% discount cannot take advantage of the loyalty program (the same applies to partners and other special accounts). Discount coupon valid for 12 months.

To learn more about the loyalty program

STORE LOYALTY PROGRAM: €1 purchase = 1 point. 300 points = €15 loyalty discount. Store loyalty points are valid for 12 months and cannot be combined with those on the e-commerce site . Store loyalty points are valid for 12 months and cannot be combined with those on the site.

Sponsorship offer: invite your loved ones to discover the world of leatherwork. They can benefit from a €7 discount from €39 of purchases for their first order. And in return you will also benefit from a €7 discount from €39 of purchases on your next order. Please note: the godchild must not have already created a customer account. An anti-fraud service will validate the sponsorship, so it is possible that a delay of 2 hours may be observed between the godchild's order and receipt of the discount.

The discount code can be used once and cannot be combined with promotional codes and group discounts (Meisi, Au Chinois, Lacet en cuir, Angelus, etc.) . The minimum order amount is €39 including tax (excluding shipping costs). Not valid in physical stores. We remind you that professionals who benefit from the 10% discount cannot take advantage of the sponsorship program. Discount coupon valid for 12 months.

To learn more about the referral program

1. PURPOSE

These general conditions of sale apply between:
The company Deco Cuir SARL - ZAC PORTE ESTUAIRE - 25 rue de la Liffey - 44750 CAMPBON (France), registered in France with the RCS of Saint-Nazaire (44) under the SIREN 511 612 970, hereinafter referred to as "Deco Cuir" on the one hand and any natural or legal persons making a purchase on the e-commerce site www.decocuir.com or the marketplaces hereinafter referred to as "Buyer" on the other hand.

These terms and conditions aim to define the terms of distance selling between Deco Cuir and the Buyer, from the order, to payment and delivery. They regulate all the steps necessary for placing the order and ensure the monitoring of this order between the contracting parties. These general terms and conditions of sale apply to any order placed on the e-commerce site www.decocuir.com or marketplaces.

Any order implies irrevocable acceptance of the general terms and conditions of sale. These general terms and conditions of sale may be subject to change; the applicable conditions are those in effect on www.decocuir.com on the date the Buyer places the order. The Buyer declares: to have the capacity to enter into this contract, i.e. to be of legal age and not to be under guardianship or curatorship, or to hold parental authorization allowing him/her to place an order under this contract.

2. PRODUCTS

The items visible on the e-commerce site www.decocuir.com are available while stocks last. Any complaint from the customer regarding the order or delivery of an unavailable item will be considered unfounded.

The products offered for sale are described and presented with the greatest possible precision. However, if errors or omissions may have occurred in this presentation, Deco Cuir cannot be held liable. The photographs illustrating the products in support of the text do not form part of the contractual scope.

LEATHER

Leather is a natural material whose behavior varies from one skin to another. Despite all the care we take during the processing phases, dimensional variations may occur.
- The dimensions of the leather pieces are indicated for information purposes only and may vary by plus or minus 5 mm.
- The widths of the leather straps are marked as an indication and may vary by plus or minus 2 mm.
- The thicknesses of the leather pieces are marked for information purposes only and may vary by plus or minus 0.3 mm.

Leather is a natural material that includes imperfections such as scars, wrinkle marks, holes, etc. These defects can be positioned anywhere on the skin. Each skin is unique and it is not possible for us to describe them one by one in detail. If you wish to cut large pieces, without defects, in leather skins, please contact our customer service who will be able to assist you in choosing the skins compatible with your project.

The leather skins that we sell as first choice are selected. This does not mean that they have no defects but that they are usable at 75% of their minimum surface and that there is no major defect preventing the manufacture of a piece using at least 50% of the surface of the skin.
The leather skins that we sell as second choice have more defects and these can be distributed over the entire skin. They are usable at 50% of their surface area minimum. These skins are intended for the manufacture of small pieces that can be positioned around the defects in order to make the most of the surface area of the skin.

If a skin does not satisfy you but it meets the criteria indicated above, a return is possible and will result in a refund of the skin. This skin must be returned to us in perfect condition. For this we ask you to send it rolled and not folded. The shipping costs for the return of the item will be the responsibility of the Buyer. No exchanges will be made.

The origin of each product is detailed in its product sheet. Our leathers are tanned either in the European Union or outside the European Union. If the origin of the leather is not specified, please consider the leather as having a origin outside the European Union.

Our leathers comply with European standards, namely: the absence of residues of pentachlorophenol (PCP), epichloridrine, AZO dyes, formaldehyde and chromium 6.

ACCESSORIES AND BUCKLES

Regarding regulations on nickel-plated metal accessories. All of our accessories are purchased in Europe. They therefore comply with European standards which do not prohibit the use of nickel in the finishing treatments of metal items. It must therefore be considered that the products marketed by Deco Cuir with a nickel or nickel-plated finish may contain nickel. In order to satisfy as many of its customers as possible, Deco Cuir has been committed for several years to the gradual replacement of its 'nickel-plated finish' items with 'nickel-free' finish items. In this case, the nickel-free mention is clearly indicated in the product sheet.

Note: The finishing of the accessories is done in batches. It is possible that from one series to another the finish is slightly different depending on the surface treatment bath. Also, we cannot guarantee that the finish of all our items is perfectly identical.

3. AVAILABILITY OF PRODUCTS

99% of the products offered for sale are in stock in our premises. The Buyer is informed of the availability of the products sold on all the article pages. However, errors are possible at this level due to the updating of stocks.
If, despite its vigilance, the items are unavailable, Deco Cuir will inform the consumer of this unavailability as soon as possible by e-mail or telephone. In the event of a stock shortage on one of the products in an order, Deco Cuir will ship all other available products in the order.
Deco Cuir undertakes, within 30 days from the date of the order, either to deliver the product ordered to the Buyer or to make a refund.

Deco Cuir is fully liable to the Buyer for the proper performance of the obligations resulting from the sale concluded remotely, whether these obligations are to be performed by Deco Cuir or by other service providers, without prejudice to its right of recourse against them. However, Deco Cuir may exonerate itself from all or part of its liability by providing proof that the non-performance or poor performance of the sale is attributable either to the Buyer, or to the unforeseeable and insurmountable act of a third party to the sale, or to a case of force majeure.

4. PRICE

The prices and shipping costs of our products are indicated in euros, all taxes included. If you are exempt from VAT* or if you live outside one of the countries of the European Union, the price will be automatically adjusted when you validate your order. The amount is payable in full and in a single payment when ordering. All orders are invoiced and payable in euros only.

Exception in the event of an error leading to a defect in consent: if the displayed price differs from the actual value of the item in a trivial manner, the contract is void due to a manifest error in the price.

*You are a foreign customer (your activity is not in France) and you have an intra-community VAT number? You can request to be exempt from VAT: this is not done "automatically" on our site (we must intervene on your account). To make the request, please contact customer service directly.

5. ORDER VALIDATION

Clicking on the "Validate cart" button at the end of the ordering process implies complete and unreserved acceptance of the order as well as of these General Conditions of Sale.
When the Buyer has validated his payment, a summary of the order will be sent by e-mail to the e-mail address indicated at the time of the order. This confirmation will include all the elements constituting the contract entered into between the parties.

In any event, Deco Cuir reserves the right to refuse any order or delivery in the event of an existing dispute with the Buyer, total or partial non-payment of a previous order by the Buyer, refusal of authorization of payment by credit card by banking and insurance organizations, non-payment or partial payment. Deco Cuir's liability may not be incurred in this regard under any circumstances.

6. PAYMENT

Payment is made under the conditions provided for when ordering. A contribution to the delivery costs is requested and must be paid by the Buyer when ordering. The Buyer can have free delivery in mainland France, and by pickup, for any order greater than or equal to €100 including tax. Home delivery is free from €150 including tax. All purchases are payable in cash when ordering (except if payment in several installments without fees with Scalapay - from €100 of purchases). Deco Cuir does not grant a discount for early payment.

The different payment methods accepted for settling orders on the e-commerce site www.decocuir.com are:
- Payment by credit card
- Payment by check
- Payment by transfer
- Payment by paypal
- Payment by administrative order
- Payment in several installments with Scalapay

Exception: Deco Cuir gift cards. You can pay for your order with a Deco Cuir gift card on sale on our site. The card, received by email, contains a unique and personalized code. The code can be used multiple times (until the balance is used up) . The gift card is valid for 1 year and does not apply to shipping costs.

PAYMENT BY BANK CARD

Cards issued by banks domiciled outside France must be international bank cards. In the event of payment by bank card, the Buyer's account will be debited on the day of the order. Payment is made on the secure banking server of our partner Mollie.

PAYMENT BY CHECK

When paying by check, the order is reserved for 5 working days. Beyond this period, without receipt of the check, the order is canceled. Payment by bank check is only possible for checks in euros drawn on a bank domiciled in France. In the event of payment by check, the check is cashed upon receipt of the check. Deco Cuir will only process the order upon cashing the check. For checks for an amount over 100 euros, we wait 10 working days for confirmation of the funded check before sending the order. The check must be made out to: Deco Cuir, and sent to: DECO CUIR - 25 rue de la Liffey - ZAC Porte Estuaire - 44750 CAMPBON.

PAYMENT BY BANK TRANSFER

Deco Cuir accepts bank transfers to pay for your purchases. If you select this payment method when ordering, simply transfer the amount of your purchases to Deco Cuir's account.

Here are our bank details:
Domiciliation: CIC Savenay
IBAN - International Bank Account Identifier:
FR76 3004 7141 6800 0201 1260 291
BIC: CMCIFRPP
Account holder: DECO CUIR

In case of payment by transfer, the order will be processed once the transfer has been made.

PAYMENT BY PAYPAL

In case of payment by PAYPAL, the Buyer's account will be debited on the day of the order. Payment is made on the secure banking server of our partner (PAYPAL).

PAYMENT BY ADMINISTRATIVE MANDATE

In case of payment by administrative mandate, we invite you to validate your quote in the form of an order. To do this, you must validate the cart and choose "Administrative mandate" as payment. You must then send an e-mail to boutique@decocuir.com with the number of the quote/order. We will then ask you for the signed order form from your administration, this must include the SIRET number, the billing address and the delivery address. Upon receipt of this, we will ship the order and the invoice.

PAYMENT IN SEVERAL INSTALLMENTS (3X WITHOUT FEES)

Payment by credit card. Financing for a period of 3 months, for a minimum amount of €100 and a maximum of €2,500. Subject to acceptance by our partner Scalapay located at 83 Bd de Sébastopol, 75002 Paris .

Your order is between €100 and €2,500 (excluding shipping costs).
Your bank card is a Carte Bleue, Mastercard, VISA or AMEX with a validity date of more than 4 months. Prepaid cards are not allowed.
You reside in mainland France (including Corsica excluding French overseas departments and territories), Switzerland or Belgium.
You are an adult.

More information on the dedicated page:

VIEW PAGE >

PAYMENT SECURITY

For all payments by credit card, the payment is secured by encryption, your bank will give you a 2-factor authentication. In order to ensure the security of payments, Deco Cuir uses the secure payment service of the provider: Mollie. This service integrates the security standard at level 1 of the PCI-DSS standard.

7. DELIVERY

The products will be delivered to the delivery address indicated by the customer when ordering. If the delivery address is not provided during registration, the order will be delivered to the billing address. In the event of an error in the wording of the contact details, the seller cannot be held responsible for the impossibility in which it could be, to deliver the product.

Shipping costs are the responsibility of the customer and the amount is indicated on the order summary. Payment of the order in full constitutes acceptance of the shipping costs and cannot be the subject of a subsequent claim. The Buyer may be offered delivery to a collection point for any order greater than or equal to €100 including tax and to their home for any order greater than or equal to €150 including tax.

Upon receipt of the order, the customer must carefully check the contents of the package and the condition of the package and make any reservations with the carrier in the event of a missing or damaged product.

Any delays in delivery do not give the customer the right to cancel the sale, refuse the goods or claim damages.

In case of payment by a means other than bank card. The order will only be processed upon receipt of the check or bank transfer. Consequently, the deadlines applicable in this case are those on the day of receipt of the check or transfer and may therefore be modified compared to those mentioned on the day the order is placed.

Orders can also be collected, within 24 hours/working day, from our warehouse located at 25 rue de la Liffey - ZAC Porte Estuaire, 44750 CAMPBON.

More information on the dedicated page:

VIEW PAGE >

8. RETURN OR REFUND

OUR CONDITIONS

From the date of receipt of the order, the Buyer has a period of fourteen clear days to return an item. After this period, the products delivered will be deemed compliant and accepted by the Buyer, and Deco Cuir reserves the right to refuse reimbursement.

To return an item, the Buyer must first inform customer service, to do this:

Instructions for making your return request:

Click on the following link or click on the "Make a return request" button on your customer account (on one of your orders).
Log in to your account, in the "email" field, enter your email address and click "Continue".
Open the email received in your email box (your customer account email) and copy the six-digit verification code received.
Enter the six-digit verification code on the site page.
Click on the order for which you wish to request a return. Then click on the button at the top right "Request a return".
Select the item(s) you wish to return and the quantity to return.
Select a reason for return. You can also add a comment if you wish.
Click on “Request a return”.
Customer service must validate your return before you return the items. If your return request is approved, you will receive an email with shipping instructions (maximum 48h business days after your request). Once the product is returned, you will receive a refund.

The item must be returned in a similar condition to the original. Leather skins must be rolled and not folded.

RETURN COST

Unless otherwise provided for in one of the articles of these General Conditions of Sale (error on our part, defective product, etc.) , the cost of the return is entirely the responsibility of the Buyer.

RETURN ADDRESS

The return of one or more items must be made to the address indicated in article 20. We leave you the choice of carrier, please keep your proof of deposit until your refund and do not forget to leave a copy of the invoice or indicate the order number in the package.

For any questions about the return procedure, we invite the Buyer to contact our customer service at boutique@decocuir.com or on 02 40 69 54 62.

9. REIMBURSEMENT

Within 14 clear days from the date of receipt of the returned item, the Buyer will receive their refund according to the method of payment made, except for bank transfer, the refund will be made by check.
Only the price of the item will be refunded, with transport costs (delivery and return) remaining the responsibility of the Buyer.

10. CLAIMS

Any claim for non-conformity or missing item upon delivery must be submitted within 48 hours of receipt of the order. The claim must be sent in writing (letter or e-mail) to the address mentioned in Article 20. Deco Cuir reserves the right to refuse late claims, preventing it from intervening with the manufacturer or an insurance company.

Any claim must include: the customer number, the Buyer's contact details, the order number, the product references and the reasons for the claim, a photo will be requested in the event of defective items, or receipt of damaged parcel, if this evidence is not provided, we will not follow up on the claim.

11. RIGHT OF WITHDRAWAL

For items on sale, the Buyer has a period of 14 working days from the date of delivery of his order to return any item that does not suit him and request a credit or refund without penalty. The product must be returned in good condition and in its original packaging. The return costs in the event of a withdrawal will be borne by the consumer.

For items sold in sets, it is not possible to make a return request for one or more items in the set (the complete set must be returned).
For special orders or custom manufacturing, the Buyer has no right of withdrawal. Validation of the quote is considered firm and final validation. It is up to the buyer to request the necessary samples or prototypes before placing his order.

12. PROCEDURE FOR RETURNING NON-CONFORMING PRODUCT | GUARANTEES

We invite you to contact us by email to identify the problem. Products that are damaged, incomplete or damaged by the customer's fault will not be eligible for any refund.
After validation of the non-conformity of the product by our quality department, we undertake to replace or refund the product as soon as possible.

13. TAXES, FEES AND CUSTOMS DUTIES FOR DELIVERY OUTSIDE FRANCE

Any order placed on the website www.decocuir.com and delivered outside of France may be subject to additional taxes or fees and customs duties that are imposed when the package reaches its destination. These customs duties and possible taxes related to the delivery of an item are the responsibility of the Buyer and are the responsibility of the Buyer. Deco Cuir is not required to verify and inform the Buyer of the applicable customs duties and taxes. To find out about them, the Buyer must inquire with the competent authorities in his country.

14. RESPONSIBILITY

Deco Cuir cannot be held responsible for any material, immaterial or physical damage caused by the products it sells, and which could result from the product not being adapted to its use or from the improper use of the products sold.

15. FORCE MAJEURE

Deco Cuir disclaims any liability for any failure to meet its contractual obligations in the event of force majeure or fortuitous events, including, but not limited to, disasters, fires, internal or external strikes, internal or external failures or breakdowns, floods and fires, and generally any event preventing the proper execution of orders.

16. PROTECTION OF PERSONAL DATA

Deco Cuir's policy on the collection of personal data is detailed in our privacy policy.

READ THE SITE PRIVACY POLICY >

17. CUSTOMER REVIEWS - OPERATION

All customer reviews on the site are automatically managed by Avis Vérifiés. 10 days after the package leaves our warehouse, an evaluation request including 2 parts:

a general opinion on the site, asking for a rating of 1 to 5 stars on delivery, another on the merchandise and a last one on customer service. From these 3 ratings an overall rating on our site is calculated.
a rating of 1 to 5 stars on 3 items randomly selected from the items that make up the order.

All comments received are automatically published by the system no later than 72 hours after their receipt. Deco Cuir cannot influence customer reviews: they are all authentic and published automatically.

You can find all the information on the company that manages this service for us by following the following link: https://www.avis-verifies.com/avis-clients/decocuir.com

18. TRANSFER OF OWNERSHIP - TRANSFER OF RISKS

The transfer of ownership of the products to the benefit of the purchaser will only be carried out after full payment of the price by the latter, regardless of the date of delivery of said products. On the other hand, the transfer of the risks of loss and deterioration of the products will be carried out upon delivery and receipt of said products by the purchaser.

19. APPLICABLE LAW

All clauses appearing in these general conditions of sale, as well as all purchase and sale operations referred to therein, will be subject to French law, the courts will be those of the jurisdiction of Saint-Nazaire (44), courts of the head office of DECO CUIR SARL where the contract between the parties is formed.

20. CONTACT

Address: DECO CUIR, 25 rue de la Liffey - ZAC Porte Estuaire, 44750 CAMPBON
Email: boutique@decocuir.com
Phone: 02 40 69 54 62